Customer Service

PrintSage.com(TM) offers the following shipping options when placing an order

STANDARD (Shipping Time NOT GUARANTEED):
Free Ground Shipping within 48 contiguous states. Usually Ships within 10 to 14 business days after final proof approval.Shipping time for Standard Service is not guaranteed.

PRIORITY - Guaranteed to ship within 8 business days:
Free Ground shipping included within 48 contiguous states. Products will be shipped within 8 business days after final proof approval

EXPRESS - Guaranteed to ship within 6 business days

FREE Ground shipping included within 48 contiguous states.

Products will be shipped within 6 business day after final proof approval

In all cases, final proof approval must be received by 11:00 AM EST otherwise one business day will be added to the shipping times.

Although PrintSage.com(TM) will always act to print and ship orders in a timely manner, in no case shall PrintSage.com(TM) be liable for any consequential or damages resulting from any delay in shipment or delivery.

All PrintSage.com(TM) customers agree not to hold PrintSage.com(TM) liable for delays in shipments caused by bad weather, shipping company delays, customs issues or any other circumstances beyond PrintSage.com(TM)'s direct control.

In case of delay due to technical problems due to equipment failure during the printing process, expedited charges will be refunded. Orders cannot be cancelled due to delay in the printing process.

All PrintSage.com(TM) customers agree to pay all customs duties and fees on good that are shipped to their respective locations. It is the responsibility of the customers to make arrangements to clear customs for shipments delivered outside the United States.

PrintSage observes the following holidays:

New Year Day (January 1st)
Martin Luther King Day
President Day
Memorial Day
Independence Day (July 4th)
Labor Day
Columbus Day
Veterans Day
Thanks Giving Day
Day after Thanks Giving Day
Christmas Eve (December 24th)
Christmas Day (December 25th) 

Damaged and LOST PACKAGES

Lost or damaged claims can only be filed for shipments after 30 days from package shipment.PrintSage.com(TM) is not responsible for 3rd party shipping errors, omissions or damaged shipments. Seldom order shipment may have slightly fewer pieces than ordered. Printing trade standards allow for slight underage or overages. Therefore, if exact quantity is needed, please order in excess of the quantity needed.

Additional shipping and handling charges will be assessed for packages that have to be reshipped due to the fact that an error was made by the customer in submitting the proper shipping address.

Please read our detailed privacy policy here.

PrintSage.com(TM) will cancel your order prior to printing/shipping. However, if you’re ordered item has been shipped then it cannot be cancelled. Orders may be cancelable during the various production stages but cancellation charges will apply. Our Customer Service Team will inform you of any cancellation charges.

1) Orders are placed on-line.
2) Orders are reworked in our design department.
3) Orders are sent to the press.
4) Orders are collected by the shipping firm and shipped.

All orders are cancelable before stage 2.If an order is cancelled in stage 1; you will be charged $15 plus 5% of the total amount to cover payment processing, bank charges and to cover our design department fees. For orders cancelled in stage 2, 20% of the total order amount is deducted as cancellation fees to cover our design department's charges. After an order enters stage 3, we can still try to cancel the order but we cannot guarantee order cancellation. However, if the order is still in stage 3, and the user wants to have it cancelled, at least 50% of the total order amount is deducted to cover expenses. Once an order reaches stage 4, it cannot be cancelled.

As all orders are unique, All Sales Are Final. If we verify that we made an error, we will re-print the order. No Refunds or Credit. The customer must notify PrintSage.com(TM) within 3 business days of order acceptance of any defects discovered in the ordered product. In order to receive replacement, the customer must return the entire received product within 10 days (at their own expense) from the time when the ordered product delivery was taken. All charges related to expedite printing and shipping are NOT REFUNDABLE, including for those orders that are returned for any reason